Frequently Asked Questions
Orders & Shipping
How long does processing take?
Orders typically process within 1-3 business days. During peak seasons, processing may take slightly longer.
What shipping methods are available?
We offer standard and expedited shipping options. Delivery times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. Customs fees may apply depending on your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Track directly through the carrier’s website.
Returns & Exchanges
What’s your return policy?
Unworn, unwashed items with tags attached may be returned within 30 days of delivery. Final sale items are non-returnable.
How do I initiate a return?
Log into your account at trinaboutiques.com and follow the return instructions. You’ll receive a return authorization.
When will I receive my refund?
Refunds process within 5-7 business days after we receive your return. Original shipping fees are non-refundable.
Do you offer exchanges?
We recommend placing a new order for the desired item while returning the original purchase for a refund.
Sizing & Fit
Where can I find size charts?
Each product page includes detailed measurements. For personalized advice, consult our online fit guide.
What if my item doesn’t fit?
We accept size-related returns within our standard return window. Please review measurements carefully before ordering.
Are your sizes true to standard measurements?
Some styles may run small/large. Check product descriptions for specific fit notes.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards and select digital payment services.
Can I use multiple promo codes?
Only one promo code may be applied per order. Some exclusions may apply.
Why was my payment declined?
This may occur due to incorrect billing information, insufficient funds, or bank authorization issues.
Product Care
How should I care for my denim?
Wash inside out in cold water. Avoid frequent washing to maintain color and shape.
What about leather/specialty items?
Use appropriate cleaners for specific materials. Refer to included care instructions.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive password reset instructions via email.
Why can’t I access my account?
Clear your browser cache or try accessing from another device. Ensure you’re using the correct email.
Still have questions?
Visit our Help Center or submit an inquiry through our contact form.