Returns & Exchanges Policy

Last Updated: [Date]

Our Return Policy

We accept returns within 30 days of delivery for most items. To be eligible for return, items must be:

  • Unworn, unwashed, and undamaged
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Final sale items marked as such cannot be returned or exchanged.

How to Return an Item

  1. Initiate your return through your account at trinaboutiques.com or via the link in your shipping confirmation email
  2. Pack items securely in their original packaging
  3. Ship your return using the prepaid label (domestic US) or your preferred carrier (international)

Refund Processing

  • Refunds are issued to the original payment method
  • Allow 5-10 business days for processing after we receive your return
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Policy

For fastest service, we recommend:

  1. Returning your original purchase for a refund
  2. Placing a new order for the desired item

Note: Direct exchanges are not available due to inventory limitations.

International Returns

  • Customers outside the U.S. are responsible for return shipping costs and customs fees
  • Refunds will be issued in the original currency, minus any non-refundable charges
  • We recommend using a trackable shipping method

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 7 days of delivery
  2. Provide photos of the damage/defect
  3. We’ll provide a prepaid return label and process a replacement or refund

Store Credit Option

You may request store credit instead of a refund to your original payment method.

Return Status

Track your return through your account or the carrier’s tracking system. You’ll receive email confirmation when we process your refund.

Need Help?
Visit our FAQs or contact us through our online form for assistance.